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FREQUENTLY ASKED QUESTIONS

Quick answers about orders, shipping, exchanges, products, accounts and store pickup.

Orders

After checkout, you will see an order confirmation page and WooCommerce will send a confirmation email to the address used at checkout.
Contact us as soon as possible. We can only make changes before an order enters fulfillment, so changes are not guaranteed.
Sign in to My Account and open Orders to see your recent purchases and order details.

Shipping

Shipping timing depends on the method selected at checkout and the destination. G2 will provide available shipment information when your order is dispatched.
Available delivery prices and any active free-shipping offers are shown at checkout.
If shipment tracking has been added to your order, check the order details or dispatch email. Contact G2 if you need help locating it.

Exchanges

All sales are final. Exchanges are accepted within 7 days of purchase for unworn, unused and undamaged items.
Contact G2 with the purchase details so the team can help you arrange an eligible exchange.
All sales are final. Contact G2 about damaged or incorrect items; this policy does not limit applicable statutory rights.

Products & Sizing

Use the Size Guide linked from product pages. Because streetwear fits vary by brand and style, also review the product-specific fit notes.
G2 sources merchandise as a retail store and stands behind the authenticity of merchandise sold through the store.
Inventory is updated through WooCommerce. If a size is unavailable, check back for restocks or save the product to Favorites.

Account & Favorites

Guest checkout may be available depending on store settings. Creating an account makes it easier to view orders, addresses and favorites.
Guests can save favorites in their browser. Signed-in customers save favorites to their account so they can access them again later.

Store Pickup

G2 District, 128 Sharpstown Center, Suite 130/B17, Houston, TX 77036
When pickup is offered for your order, select the available pickup option at checkout and wait for confirmation before visiting the store.

SHIPPING OPTIONSAvailable at checkout

7-DAY EXCHANGESUnworn, unused, undamaged

SECURE CHECKOUTSafe & encrypted

PICK UP IN STOREPlazAmericas, Houston, TX