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SHIPPING & RETURNS
Clear information about delivery, returns, refunds and store pickup.
We want the experience after checkout to feel as straightforward as shopping in store. The guidelines below explain the standard G2 process; order-specific options shown at checkout or in your confirmation take priority.
SHIPPING
Available shipping methods and rates are calculated during checkout based on the destination and items in your bag.
- Tracking is provided when available.
- Delivery estimates begin after fulfillment.
- Carrier delays can occur after a package leaves G2.
FREE SHIPPING
Qualifying orders over $99 may receive free shipping when the offer is active. The checkout page will show whether your order qualifies.
RETURNS
Eligible merchandise may be returned within 14 days of delivery. Items should be unworn, unwashed, and returned with original tags and packaging.
- Final-sale items are not eligible unless required by law.
- Original shipping charges may be non-refundable.
- Return eligibility is reviewed before a refund is issued.
REFUNDS
Approved refunds are returned to the original payment method. Your bank or card issuer determines how quickly the credit appears after G2 submits the refund.
STORE PICKUP
If pickup is offered at checkout, wait for the pickup confirmation before coming to PlazAmericas. Bring your order confirmation and identification if requested.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or does not match what you ordered, contact us promptly with the order number and photos so we can review the issue.
NEED HELP WITH AN ORDER?
Contact G2 with your order number and the email used at checkout.
FREE SHIPPINGOn qualifying orders over $99
EASY RETURNS14-day return policy
SECURE CHECKOUTSafe & encrypted
PICK UP IN STOREPlazAmericas, Houston, TX